Until then, organizational communication as a discipline consisted of a few professors within speech departments who had a particular interest in speaking and writing in business settings. This is no longer the case. It spreads through an organization with access to individual interpretation as gossip, rumors, and single-strand messages. Sometimes, it gets more powerful and becomes more receptive than the formal communication. Obviously, the downward flow of information through organization levels is a time-consuming process.
It is the official route through which a message should pass. Formal communication is mostly in black and white. It provides support to the authority of superiors over sub-ordinates. Interpretative problems Downward communication presents interpretation problems because of the distortion effect and the slow feedback for message clarification. Communication According to Organisational Structure: 1. Downward communications can become distorted as it proceeds through multiple levels of the organization. The main advantage of the formal communication is that the official channels enable the routine and standardised information to pass without claiming much of managerial attention.
The message frequently involves directions or performance feedback. This is no longer the case. Upward Communication Upward communication flows from a lower level of an organization's hierarchy to a higher level. Change messages occur in various choice making decisions, and they are essential to meet the employee's needs as well as have success with continual adaptations within the organization. Wheel: In wheel network, the superior acts as a hub of the wheel and all subordinates under him communicate only through him and are not allowed to talk among themselves. The message progresses down the chain of command, fanning out along the way, until all who have a need to know are informed. The communication channel, or mode of sharing information, strongly influences the upward communication process.
The flow of information starts on every level from the bottom to the top. Ideally, the meanings sent are the meanings received. Allowing lower-level workers to have a say in operations is imperative to business success. It takes one person to say something and another to decide what he said. As crosswise communication does not follow the chain of command, proper care should be taken to prevent potential problems from arising between personnel at various levels and between various departments of the organization.
Personal likes and dislikes amongst members of different work groups can obstruct free flow of information among them. There are multiple facilities around the country and as of recently the company has gone global and has a plant in China. It serves a useful function when it acts as a barometer of employees' feelings and attitudes. The circulars, magazines, notes and manuals are some common forms of written communication. The varying leadership styles encourage and promote employee involvement, problem solving, and decision making. Upward communication can also take place through suggestion systems, appeal and grievance procedures, complaint systems, counseling sessions, joint setting of objectives, the grapevine, group meetings, the practice of an open-door policy, morale questionnaires and exit interviews. Written communications are extensively used in organisations.
Teamwork and interactions exemplify lateral or horizontal efforts to communicate. It could be oral or written, visual or audio-visual, formal or informal, and upward or downward. Just like a river flowing information flows from one place to another, into every house, school or organization. To counteract possible interference in the communication channel, the message should attract attention, contain redundancy, continue repetition, or use a combination of these approaches. In this way, a company obtains maximum benefit from the abilities of those involved in the communication, which flows horizontally and often informally.
It regulates relationships by affecting the likelihood of introduction and continued interaction. It does not matter whether the manager's job is engineering, accounting, or spelling. Feedback, reports, customer information, suggestions and work needs all flow from subordinate to manager. It is free from all sorts of formalities because it is used on informal relationships between the parties, such as friendship, membership in the same club or association. Communication in Everyday Life: Personal and Professional Contexts. It provides emotional and social assistance to the organizational members.
The receiver after decoding the message must act or take action as per instructions contained in the message. Communication Within The Organization This article focuses on communication in the organizational structure. Their content is perceived as authoritative because it originates from the highest levels of the company. There are many people working within an organization and communication is one of the essential attributes for reaching the common goals and visions. The may also be influenced by the relationship between the sender and the receiver, such as status differences, a staff-line relationship, or a learner-teacher relationship.
For instance - To raise capital the Managing director would interact with the Bank Manager. This is likely to make employees feel satisfied with their level of access to channels of upward communication and less apprehensive about communicating upward. Thus, the top official of the Army, as figureheads of the organization ideology, set tasks and commandeer the entire organization. Employees take part in the grapevine process to the extent that they form groups. This form of communication is hierarchical in nature. As internal communication flows downward, it gets more specific at each level with the most detailed information at the bottom. In the 1950s, organizational communication focused largely on the role of communication in improving organizational life and organizational output.
Besides direct contact and written messages, horizontal communication relies on tools such as toll-free numbers and email support. At the same time, stimuli in the environment help to determine what parts of the memory system will be activated. It consists of exchange of ideas and information resulting from social interaction among the members of an organization. Even in organizations where management is very proactive about communicating change and keeping employees informed, the grapevine helps to fill in the blanks. It provides us with a mode for conveying messages without the use of verbal language.